Refund and Return Policy

Effective Date: 10/10/2024

At Silver Tulip, we strive to ensure that every product meets the highest standards of quality and craftsmanship. Due to the nature of our offerings and commitment to personalized service, we do not provide returns or refunds. Please read the policy carefully before making a purchase.

1. No Returns or Refunds

• All sales are final, and we do not accept returns or process refunds for any items purchased through our website.
• Custom-made or personalized products are tailored specifically for you, making them ineligible for returns or refunds.

2. Damaged or Defective Items

While we do not offer returns, if you receive an item that is damaged or defective upon delivery:

• You must report the issue within 48 hours of receiving the product.
• Defective items can be returned or exchanged within 3-4 working days.
• Contact us at contact@silvertulip.in or call us at +91 9915406968, providing clear photos of the damage or defect.
• We will review your case and may offer a replacement if deemed appropriate.

3. Cancellation Policy

• Orders cannot be canceled once they are confirmed. Please review your order details carefully before proceeding with payment.

4. Shipping Policy

• All the orders will be delivered withing 5-7 working days.

5. Contact Us

For any questions or concerns regarding your purchase, please feel free to reach out to us:

• Email: contact@silvertulip.in
• Phone: +91 9915406968

Thank you for shopping with Silver Tulip. Your satisfaction is our priority, and we are here to address any concerns related to your purchase experience.